SHIPPING & RETURNS
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
* Overnight delivery is only available for orders with delivery addresses within the continental United States, with prior approval.
Sail Pail ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Sail Pail is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Sail Pail is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Our Return Policy provides detailed information about options and procedures for returning your order.
RETURN & EXCHANGE POLICY
We replace items if they are received by you as defective or damaged at the time of manufacture. If you need to exchange your item due to damage, send us an email at Team@sailpail.com and notify us of your issue.
If you purchased your item in the last 30 days, we will provide you a full refund for your undamaged items. This is our 100% satisfaction guarantee. You will receive a credit applied to your original method of payment.
If more than 30 days have passed since your purchase, we will provide you with a store credit.
To be eligible for either a refund or store credit, your item must be returned to us and undamaged and in good condition. Heavily used, misused, or damaged products are not elegible for refunds or store credits.
To complete your return or store credit, we require proof of purchase.
To return your product, mail it to us at:
Chicago Maritime Supply
c/o Sail Pail Returns
4719 N. Dover St.
Chicago, IL 60640
You will be responsible for paying for your own return shipping cost. Shipping costs are non-refundable.